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Remove mailto:support@statsig.com links and standardize support/Slack references#3969

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devin/1771366964-remove-mailto-links
Feb 18, 2026
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Remove mailto:support@statsig.com links and standardize support/Slack references#3969
xhuang-statsig merged 2 commits intomainfrom
devin/1771366964-remove-mailto-links

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@devin-ai-integration devin-ai-integration bot commented Feb 17, 2026

Description

Removes all mailto:support@statsig.com markdown hyperlinks and standardizes support contact language across 23+ doc files:

  1. Removed mailto links: [support team](mailto:support@statsig.com)support team
  2. Removed hardcoded email references: replaced drop us a line at support@statsig.com and contact support@statsig.com with reach out to our support team, your sales contact, or via our [Slack community](...)
  3. Linked Slack consistently: replaced unlinked via our slack channel with via our [Slack community](https://statsig.com/slack)

Post-change grep confirms zero remaining mailto:support@statsig.com references and zero remaining unlinked "slack channel" references.

Human Review Checklist

  • A few files (amplitude.mdx:103, braze.mdx:73, heap.mdx:57) read "reaching out to support team" — missing "our" before "support team". Verify these read naturally
  • access-management/guide.mdx still uses [Slack channel] (pre-existing link, not changed) — confirm if this should also become [Slack community]
  • access-management/projects.mdx links to https://statsig.com/community instead of https://statsig.com/slack — pre-existing, confirm if intentional

Best practice checklist

  • I've considered the best practices on where to put your doc and what to put in your doc
  • I've deleted and redirected old pages to this one, if any
  • I've updated links affected by this change, if any
  • I've updated screenshots affected by this change, if any

Questions?

Reach out to Brock, T̶o̶r̶e̶,̶ or Logan on Slack!


Link to Devin run | Requested by: @xhuang-statsig

Co-Authored-By: Devin AI <158243242+devin-ai-integration[bot]@users.noreply.github.com>
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apply updates consistently across all instances; replace any hardcoded support@statsig.com


<Info>
For gates with 0% or 100% rollout, by default we don't forward exposure to your warehouse. If you need them, please contact our [support team](mailto:support@statsig.com), your sales contact, or via our slack channel.
For gates with 0% or 100% rollout, by default we don't forward exposure to your warehouse. If you need them, please contact our support team, your sales contact, or via our slack channel.
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for all instances of via our slack channel.

change to our Slack community

If you're unsure how to approach Mixpanel migration, please reach out to our team. We have worked with other Mixpanel customers in the past to help them switch over to Statsig.

We're always happy to discuss your team's individual needs or any other question you have - drop us a line at [support@statsig.com](mailto:support@statsig.com) or reach out on our [slack community](https://statsig.com/slack).
We're always happy to discuss your team's individual needs or any other question you have - drop us a line at support@statsig.com or reach out on our [slack community](https://statsig.com/slack).
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all instances - remove drop us a line at support@statsig.com

replace with reach out to our support team, your sales contact, or via our slack community

## Get Help

Our team has helped many customers move off other tools so that everything is in Statsig. For tailored guidance, contact [support@statsig.com](mailto:support@statsig.com) or join our [slack community](https://statsig.com/slack).
Our team has helped many customers move off other tools so that everything is in Statsig. For tailored guidance, contact support@statsig.com or join our [slack community](https://statsig.com/slack).
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replace contact support@statsig.com or join our slack community.
with
reach out to our support team, your sales contact, or via our slack community

…k community consistently

Co-Authored-By: Devin AI <158243242+devin-ai-integration[bot]@users.noreply.github.com>
@devin-ai-integration devin-ai-integration bot changed the title Remove all mailto:support@statsig.com markdown links Remove mailto:support@statsig.com links and standardize support/Slack references Feb 18, 2026
@xhuang-statsig xhuang-statsig merged commit 3794532 into main Feb 18, 2026
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@xhuang-statsig xhuang-statsig deleted the devin/1771366964-remove-mailto-links branch February 18, 2026 01:02
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