NBRS-4087

guides/Live-ImplementationGuide-BaRS/Home/Helpandsupport/ReportanIncident.guide.md

@@ -0,0 +1,21 @@
+## Report an incident
+
+
+If you are using BaRS in a live environment, then follow the guidance below if you experience a service issue.  
+
+1.  Follow your existing support processes with your system supplier 
+2.  If investigations indicate a BaRS Proxy or third-party supplier issue then raise an incident with the National Services Desk.  
+
+### How to contact the National Service Desk 
+
+Email: ssd.nationalservicedesk@nhs.net 
+
+Telephone: 0300 303 5035 
+
+Online portal: NHS England Customer Portal 
+
+Suppliers can also raise an incident directly from [My developer Hub](https://identity.prod.api.platform.nhs.uk/realms/developer-identity/protocol/openid-connect/auth?client_id=digital-onboarding-service&redirect_uri=https%3A%2F%2Fonboarding.prod.api.platform.nhs.uk%2Fsignin-oidc&response_type=code&scope=openid%20profile&code_challenge=ZUU7cuXAVdAVUUZvKtObefolzxuC13z5K_2DGUdB2yA&code_challenge_method=S256&response_mode=form_post&nonce=638853383078309811.NTIwNDc5MTYtMTlhYy00NmQ3LWIzZWQtODkzODFhODMwNTY1OWQ1MzI1NjgtMTExNy00YTBmLTk3ZjktOGVhNjQ4OWU1YmM2&state=CfDJ8KIg-PX7cpFGqswXYg36_armJbSeBql_hqVXgTDXWUpX8dF__le75Swm8zeNMfwh2D1WLPocxe3LIEZkRx5Ztapv97rTAml6GhesJyJmSNfr16q3jsnNAm_JMFsYF6HnfGSuU35oZTIeFONXgzuxDduXYFyE888OeKoWAD9QUqwdMEpTo1GttkMcGHkBnIqE-KUUnY7cPZClkq4BHqE1B0GmAaH5ieLExlfAwm7xDHcjlgVnKIVKPr7Ofx7W2-GIFBhNES1hNkcTMDtOauOU_lDjemQmd3J-DRkvjW0GD2bieS2SV403nhvdHYPxds7G9fYiv7r8A8C4J_jIA2dfO1suyvAmLWDGm0x1cqDBbizhLo58pWULuK_CEE3Ru3qPypw-pfcyZf1S3rL-YnITOF6pA85VBkuGfTeR9pi602Vi7PICi0jXkx28dfsXxUzB5qtIF2InkIGjCWt455dwU7LntcVQkSmUKLYRFIZgHxm_&x-client-SKU=ID_NETSTANDARD2_0&x-client-ver=6.10.0.0) on the Digital Onboarding Platform.  
+
+### National Service Status (HSCN connection needed) 
+
+View the [status of all our services and sign up for national service updates](https://nww.digital.nhs.uk/servicemanagement/status/)

guides/Live-ImplementationGuide-BaRS/Home/Helpandsupport/toc.yaml

@@ -6,3 +6,5 @@
   filename: Glossary.guide.md
 - name: Downloads
   filename: Downloads.guide.md
+- name: ReportanIncident
+  filename: ReportanIncident.guide.md  

guides/Live-ImplementationGuide-BaRS/Home/Index.guide.md

@@ -26,6 +26,6 @@ The guide is divided into a number of sections:
 * {{pagelink:deploy}} provides the deployment toolkit
 * {{pagelink:fhir_assets}}, a link to the complete directory of FHIR assets
 * {{pagelink:help}} provides a link to support requests
-
+* {{pagelink:ReportanIncident}} describes how to report a live service incident for suppliers and providers live with BaRS